Why can't I resend the verification request?
If the green envelope icon is missing next to your activity on the Activity Log page, this means you have already resent the verification request once, and it can no longer be resent to the same contact.
x2VOL only allows students to resend their verification request one time to the contact person. This is to avoid repeated emails to the verifier triggered by a student user.
If the student needs to update the contact information, they can edit their entry and it will send a new verification email or text to the new contact.
