How do I merge duplicate student accounts?

NOTE: this setting must be turned on for your school before you can complete these steps. If you need this setting turned on for your school, please email support@intellivol.com to request it. Only Administrator and Volunteer Coordinator user roles would have access to this feature when turned on.

Here's how you can merge student duplicate accounts.

1. Click on Roster Page

2. Click on the Green Merge button

3. Type in the student first or last name in the student search bar.

4. Select both accounts you want to merge.

5. Select the primary account on the right side.

6. Click Complete Merge.

If you are merging 2 unregistered accounts together, it will allow you to choose either one as the primary.

If you are merging one unregistered account with an active account, it will force you to choose the registered account as the primary. Proceed with this option even if it is the wrong email address. Profile data and email address can be changed once the merge is complete.

CAUTION: Merging accounts cannot be reversed. Make sure you double check you're merging the same student's accounts before you complete the merge.