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How can I unlock my account?

If a student or staff user is locked out of their x2VOL account, they can reset their password on the login page.

x2VOL accounts can be locked out after 5 failed login attempts.

To reset your password and unlock the account, the user can click the Forgot Password link on the LOGIN page. This will trigger an email with a temporary password which unlocks the account. It will be emailed to the email address on file (the same email as the username to login with).

If a student cannot receive automated emails from x2VOL to reset their own password, they MUST contact x2VOL Support for our team to unlock the account. Email Support@intellivol.com and include the student email address used for x2VOL and we will unlock the account and provide a temporary password.